CAREERS

We offer a GREAT compensation plan, paid medical/dental/vision packages, paid vacations and holidays, profit sharing, free lunch and/or dinner, plus long term growth incentives for proven candidates. Modern postcard has a creative and positive team environment and is an Equal Opportunity Employer.

Qualified candidates for all positions must be well organized, professional, quality conscious, and have a positive attitude. All positions are full time. Salary is commensurate with experience and will be discussed in an interview.

How to Apply

• Apply in person at 1675 Faraday Avenue, Carlsbad during normal business hours, 8am-5pm Monday through Friday
• Fax your resume to 760-804-1930
• Download application form .pdf
  Use the application form to mail, fax or apply in person. Please note that you'll need Adobe Acrobat Reader to use this file.

We have openings in the following areas:

• Customer Care Representative

Customer Care Representative

Represents a positive image of Modern Postcard. Under general supervision and with regular review is responsible for investigating and responding to customer/prospective customer inquiries related to product, service, production procedures, digital specifications and/or account status.

Responsibilities

• Responds to all customer and prospective customer phone and email inquiries including providing technical support, education of production procedures and communicating shipment status via designated carriers.
• Troubleshoots and resolves all customer issues including production related matters.
• Promotes the addition of value added services to enhance the client experience.
• Tracks and communicates customer feedback and information surrounding all aspects of Modern Postcard’s operations and/or customer communication methods.
• Responsible for achieving all Customer Care Representative goals which include Quality Assurance Scores, Call metrics and availability.
• Assists in new hire mentoring related to call handling, customer care philosophies and production flow.
• Updates and documents customer contact information as needed.
• Provides support to other departments as needed.
• Other duties as assigned and/or required.

Education and Requirements

• AA degree or equivalent with up to 2 years of customer service experience.
• Excellent interpersonal communication skills, both oral and written.
• Computer literate with working knowledge of MS Office, Excel and Outlook in both PC & MAC platforms.
• Excellent customer service skills including conflict resolution.
• Composed and enthusiastic phone voice with good articulation.
• Ability to accurately type 35 WPM and/or proficiency in keyboarding.
• Ability to operate general office equipment.
• Ability to calculate pricing figures of moderate complexity.
• Ability to recognize and solve problems involving variables of moderate complexity.
• Ability to multi-task, with strong organization skills.
• Ability to work effectively in a team environment.
• Working knowledge of file transferring protocols, layout/image applications and compression programs a plus.

Please e-mail resume and desired hourly rate to: dominiquee@modernpostcard.com