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The Human Side of Direct Mail

Whether you’re a fresh customer dialing our 1–800 number for the first time, or a much–loved client, our Customer Care Team values and embraces each customer as the lifeline of our business, never taking anyone for granted. On the phones, we work to keep things real and human–centered – also following our business philosophy to exceed customers’ expectations in all we do. After all, it’s our customers’ experiences (and perception of their experiences) that matter most.

On the other hand, customers offer our team a growth opportunity with the everyday challenges they present. We’re thankful they keep us on our toes – as we’re always reaching for new ideas to ensure their success in planning and executing print collateral and marketing campaigns. Each customer receives true one–on–one service from a dedicated Direct Marketing Specialist committed to serving their needs and helping to achieve their goals. We realize it’s more than a print order to our clients: it’s a dream imagined, a last minute sale, a new reality, an announcement…the list can go on and on.

In order to really understand our clients’ goals, Modern Postcard takes a unique approach – especially in the printing industry – to help gain perspective on our clients’ needs and objectives. We work hard to build genuine relationships with our clients through a low–pressure environment and an open–yet–honest attitude. Our method allows us to really define their needs and better understand the details, objectives and importance of each campaign.

Building great relationships with our clients also means not overselling them. We often suggest lower cost products or services that may better fit their real needs. The last thing our clients will experience is Modern Postcard getting caught up with selling a product or a service simply for the sake of selling it. We care about our client’s success – and our sales philosophy helps to build trust, accountability and long–term partnerships.

It’s not just our clients’ businesses that are important to us. We take our time to get to know each person on the other end of the phone and what makes him or her tick. Many of our best clients have not only referred customers to Modern Postcard, they have become Modern Postcard employees. That means the world to us. American business executive and author Don Peppers says, “Price is what you pay. Value is what you get.” Our goal is for all our customers to feel the value in partnering with Modern Postcard for their printing and direct marketing needs.

By Modern Postcard

Call a Direct Marketing Specialist at 800.959.8365.

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