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Ask our Experts - What kind of response rate can I expect on my direct mail piece?

By Keith Goodman, VP, Corporate Solutions, Modern Postcard

Question: What kind of response rate can I expect on my direct mail piece?

Answer: The question you should be asking is “What response rate do I need?” There are businesses that can generate a great ROI on a 1/10th of 1% response rate, while other businesses might need 3%. It all depends on what a new customer is worth to you and how much you are willing to spend to get a new customer. Once you know this number, you just figure out what type of response rate you need to meet that number.

Keith Goodman, VP Corporate Solutions, a 20-year veteran of direct mail marketing, has helped companies such as IBM, Hughes, Avery and Amway increase the profitability of their direct mail programs. He's spoken at hundreds of seminars and conferences around the country, helping thousands of people get better results and greater ROI for their marketing dollars.

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I am emailing because I am ECSTATIC!!!! I would like to thank the graphic designer who worked on my card as well as the staff that turned it out in remarkable time. The card looks great. It exceeds my expectations. The little things the designer did in cropping, placement, etc. all stand out and make the card shine. I received my cards one day earlier than I was supposed to. When does that ever happen??? What a relief. I had a tough deadline and crazy circumstances. Thanks for pushing my order through and giving me such a great product. I am so pleased! Thanks again.
Michelle Jones
Hoosier Magnolia