Upload Digital Files
Upload your files below using the job number you were assigned after placing your order. This includes both new and revised materials – please note that you are permitted to upload revised materials once. All further resubmissions will be subject to our standard $25 fee and will add 1 business day to your production time schedule.
After submitting your job number, you will be prompted whether you want to upload Print Files or your Mailing List.
Enter your job number here to upload your files.
If files are uploaded before 12 Noon PT, our in-house artists will review your files and send a Final Approval within 24 hours.
Files uploaded after the deadline will be reviewed the following business day. We appreciate your patience in this process and if we find any issues with your files we will contact you.
File Uploading Tips
Submitting Your Files:
- Enter your job number in the field above to upload your files, or
- You can mail us your materials
- Please zip up files before sending
- Please do NOT email your files
Name Your Files:
- Do NOT include any special characters such as ( / \ : * ? ” < > | )
- Please include a file extension
- Do NOT use “.” other than in the file extension
Please Note: Layout instructions are the only acceptable faxable material. We cannot scan text, logos, or imagery sent by fax. For active orders, please refer to the job number issued during the ordering process.
Frequently Asked Questions
Q: How long does it take to transfer my digital files over the internet?
A: Transfer speed is determined by several factors: internet connection speeds, file size, and even time of day (on some networks). If you have a fast connection and have compressed your files, it should take a few minutes. If, on the other hand, you have a slow internet connection, a large uncompressed file, or a flaky ISP, please consider mailing us a CD or thumbdrive overnight.
Q: Should I compress my digital files prior to uploading them? Why? How?
A: Yes. Please see our File Compression instructions. Whenever you send files over the internet, they can become damaged as your data bounces around the globe. To protect your files from data corruption, you should compress them using StuffIt (Mac) or WinZip (PC).
Q: How can I upload more than one file?
A: Only a single file can be selected at one time, but you can upload as many files as you need to individually. We recommend placing all of your files (front and back layouts, support files, etc.) into one folder, compressing that folder, and uploading that compressed file.
Q: I will be uploading my mailing list. Are there any format specifications I should follow?
A: Please follow our mailing lists format specifications.
Q: Do you accept CDs, or thumbdrives in the mail?
A: We accept CDs, thumbdrives, digital camera media and loose digital photos to be placed into a layout.
Q: What file types do you accept and would you prefer to receive?
A: If we’re going to assemble your layout, please send your high resolution images in any of the following acceptable file formats: JPEG, TIFF, PDF, PNG.
- Photoshop: .jpg, .tiff., .psd, .pdf, .eps
- Illustrator: .ai, .eps
- InDesign: .indd, .idml
*We also accept PDFs made from the programs listed above.
We can accept Word files (.doc) and Power Point (.ppt) for mock-up purposes but we cannot print directly from such files. Additional fees for assembly may apply.