Q: How will my order be shipped?
A: Modern Postcard offers the following shipping options via UPS:
- UPS Next Day Air (normally delivers by 10:30 a.m. PT. Please see UPS for commit times in your ZIP Code)
- UPS 2nd Day Air (delivery by the end of the 2nd business day)
- UPS Ground (days in transit depend on delivery zip code)
Changes are often made to improve our services, so be sure to ask your Direct Marketing Specialist about our most current shipping methods. Please refer to our pricing calculator for a shipping estimate.
Q: How can I track my package?
A: Once your cards have been shipped, you will be given a UPS tracking number via email to track your package on the UPS web site.
Q: What do these UPS terms mean? (Missed Package, Adverse Weather, etc.)
A: UPS Missed Package means that your cards were not put on the proper delivery vehicle. Usually this means delivery will be delayed by at least one business day. Adverse weather means that weather conditions beyond UPS control have caused a temporary delay. For details and solutions to these and other issues, please contact our Shiptrack Department at 800.959.8365 x6205.
Q: I have to make an address correction on an order. How do I change the address?
A: If you need to change your address before it is shipped, please contact the Direct Marketing Specialist that is producing your card. Our Customer Care Group is also equipped to take your information. If you need changes after the cards have been shipped, please contact our Shiptrack Department at 800.959.8365 x6205.
Q: What if I will not be present when my package is delivered?
A: For your protection, UPS requires that you are available to receive and sign for your package. If the delivery address is a business, a signature will be required for the package. If the delivery address is a residential address, a signed note can be left explaining that the package can be left without a signature. Please be sure to make proper arrangements to have someone available to sign for the order on the date of delivery to avoid delays.
The package may then be left at the driver’s discretion if the following conditions apply:
- It will be safe from weather conditions
- It will not be visible from the street
If the package is requested to be left without a signature, the requestor waives their rights to file a claim due to theft or damage to the package.
Q: Do you offer international shipping?
A: Yes, we can ship your cards to an address outside of the United States. Please call our Customer Care Group at 800.959.8365 x6205 for more details.