Help & Support
Q: What is the deadline to submit materials?
A: Deadlines are based on submitting you materials before noon. For example, to approve your job tomorrow, your deadline to submit materials is 12:00 p.m. today, Pacific Time. For more details, please see our Turnaround Time Calculator.
Q: What Production Time Options do you offer?
A: For the majority of products, you have a choice of of 1-4 days for production time. Services like folding and stapling will add extra time.
We offer the following production time options:
- Next Business Day EXPRESS (after an 11:00 am PT approval)
- 2 Business Days (after a 3:00 pm PT approval)
- 3 Business Days (after a 3:00 pm PT approval)
- 4 Business Days (after a 3:00 pm PT approval)
Your production time begins only after we have received your final approval with no further changes or revisions.
Please note that the excluding the 4 business production time (which in included in your base price) does have additional charges involved. In addition arrival time for ALL orders is NOON, 12:00 p.m. PT. Please refer to our pricing calculator for a pricing estimate.
Q: Do you have a tool where I can plan out my production schedule?
A: Yes, use our production time calculator.
Q: Can I upgrade the production time on my order once it is in process?
A: Absolutely. Once the Final Approval is received, you will have the option to upgrade. Or you can call our Customer Care Group at and upgrade your order with one of our representatives. This service is available until your cards go to press.
Note: Upgrading a 4, 3 or 2 Business day order to an Express 1 day will only be effective if the service is requested and the order approved before 11:00am PST.
Q: When does my production time actually begin?
A: Your production time will begin AFTER we receive your response to your final approval and no further changes are required. For example, if you approve your order before 3:00 PM PT on a Monday for a 4, 3, or 2 business day production time, Tuesday will be considered DAY 1 of your production time.
Q: Can I have my order shipped any faster?
A: We offer a variety of shipping service levels including UPS Next Day Air, UPS 2nd Day Air and UPS Ground.
Q: How do you ship my cards?
A: We ship using UPS. To make other arrangements, please call our Customer Care Group at 800.959.8365 x6205.
Q: Time isn’t important, can I save money by shipping via ground?
A: Yes, please visit our pricing calculator to obtain a shipping quote using any of our available shipping options.
Q: May I use my own shipping account?
A: Yes, you may supply us with your own UPS, Fed Ex or DHL account number. You will need to CLEARLY indicate the level of service you wish your cards shipped at (next day, two-day, ground etc.).
Note: Tracking numbers can be provided, however, Modern Postcard will not be liable for late or undelivered cards.
Q: How do I ensure a fast production time?
A: Timeliness on your part is necessary to ensure a fast production time – It is essential that you respond to any requests or approvals we send you as soon as possible to ensure that your order is not delayed. Also be sure to label any materials, emails, or other communication with your job number. This makes it easier to identify orders and speed them through production.
Q: What happens if I don’t approve my Final Approval?
A: If changes are requested or new files are submitted, please allow up one business day from receipt of changes or new files to send you a revised approval. Your first resubmission of files and/or changes is included in the base price. Please be aware that a fee of $25.00 will be applied for any additional changes or new files received.
|Change(s)/Resub(s) Received:||Final Approval Due By:|
|After 3pm||5pm the FOLLOWING DAY|
|Between 12pm – 3pm||Noon the FOLLOWING DAY|
|Before 12pm||5pm SAME DAY|